FAQ

What happens when I call Teen Lifeline?

When you call Teen Lifeline between 3:00 – 9:00 pm any day of the week, you will be greeted by a trained teen volunteer (Peer Counselor) who will answer your call for help. They will listen to your story, try to understand what you are going through and help you make the best decision given your current situation. They will not give advice or tell you what to do but instead will help you sort through your options and figure out which one will work best for you.

They will ask for your name, but the call is confidential. If you are not comfortable providing your name, the Peer Counselor will ask what you would like them to call you. They will ask how old you are because that might make a difference on the type of referral they provide (if any). Finally, they will ask what school you go to and how you heard about Teen Lifeline for determining how successful our outreach is.

If you are in crisis and call before 3:00 pm or after 9:00 pm you will be greeted on the telephone by an adult Crisis Counselor at Crisis Response Network. They may answer the phone as “Crisis Line, may I help you?” Please know that these adult Crisis Counselors can be there for you in a true crisis and get you the immediate help you need.

If you are not in crisis and prefer to talk to a teen Peer Counselor, please call between 3:00 and 9:00 pm.