Connecting Arizona Youth to Hope
From 1986 to today, Teen Lifeline provides a safe, confidential, and crucial crisis intervention service for Arizona teens. Teen Lifeline’s work is towards its mission to prevent teen suicide in Arizona through enhancing resiliency in youth and fostering supportive communities. This happens through its peer-to-peer crisis hotline and suicide prevention education services for teens, educators, and parents. In 2020, the hotline had 34,800 calls and texts, 29% over 2019.
The hotline provides a safe way for teens to talk to other teens about thoughts of suicide, depression, anxiety, grades, and friend/family issues. Volunteers are truly a connection of hope to troubled teens who reach out as a last resort, or just to talk to someone who listens and cares.
On average, one out of every three calls and texts is from a teen considering suicide.
For 87% of all calls, callers report a positive outcome indicating their problems are now manageable as a result of talking to a teen peer counselor. And 93% of callers report that they feel better because of the call and are more hopeful for the future.
The hotline is answered 24/7/365. Trained, volunteer peer counselors ages 15-19 answer calls and texts for help from 3 p.m. to 9 p.m. daily. The hotline is answered before 3 p.m. and after 9 p.m. by Solari.
Teen Lifeline peer counselors have been answering calls from troubled teens since 1986. It is the only peer-to-peer crisis hotline in Arizona and was the first in the nation to receive Crisis Center Accreditation from the American Association of Suicidology.
More than 80% of all calls have a positive outcome where callers report their problem is now manageable as a result of talking to a teen peer counselor. Most callers also report that they feel better because of the call and are more hopeful for the future.
Teen Volunteers
Each teen volunteer receives a minimum of 72 hours of intensive life skills development training before beginning to work the hotline. This training often influences peer counselors’ choices and career goals. Teen volunteers demonstrate their experience through their interactions with others at home, at school, and eventually the workforce. On average, peer counselors volunteer 3.5 years at Teen Lifeline.
While a minimum of 15 hours of service per month is required, many of the volunteers far exceed that measure. As essential workers during the pandemic 78 teens donated more than 19,000 hours of service at Teen Lifeline in 2020!
Community Education
As an all-around service, Teen Lifeline further works to prevent youth suicide by fostering supportive communities. This starts with prevention education, following a three-prong approach:
1. Life-saving prevention classroom workshops statewide for students in grades 6-12 at no cost to schools. These presentations encourage:
- Cultivating healthy coping skills
- Building communities
- Promoting help-seeking behaviors
- Identifying warning signs
2. Education programs for school personnel working with students in grades 6-12 to meet the recently enacted Arizona mandate for educator and support staff training regarding suicide prevention. These programs are provided free to schools, enabling educators a way to comply with Arizona law at no additional cost.
3. Youth suicide awareness and prevention training for parents, professional and civic organizations, employers, and the community. It only takes one person to save a life. Teen Lifeline prevention staff work to make sure training is widely available.
Teen Lifeline’s Values
Passion: we encourage and support our employees to be enthusiastic and engaged in their work. We believe that passion is an essential ingredient for success, where employees are motivated to do their best work and to make a difference
Compassion: we encourage and support our employees to be kind, understanding, and empathetic towards each other and our volunteers, callers, and the community. We believe that compassion is an essential part of doing business, leading to better outcomes for both employees and the organization.
Adaptability: we recognize the importance of being able to change and adapt to new situations to meet the changing needs of our teens and the community at large. Our employees are confident in their ability to learn and grow and eager to take on new responsibilities where they feel valued and respected.
Resilience: we believe in recovering from setbacks and challenges by being prepared for and responding to disruptions, coming out stronger on the other side. Employees maintain a positive attitude and stay focused on their goals, even when things are tough. Resilient employees learn from their mistakes and use them as opportunities to grow and develop.
Integrity: we are committed to honesty, fairness, and ethical conduct in all dealings. This includes its relationships with employees, donors, clients, and the community at large. Our employees are committed to doing the right thing, even when no one is watching. They are honest, ethical, and fair in their dealings with others.
Inclusivity: we believe in creating an environment where everyone feels welcome, respected, and valued, regardless of their background or identity, and our employees and volunteers feel safe to participate and contribute to their fullest potential.
Empowerment: we believe in creating a safe and supportive environment where all individuals have space to identify strengths and resources and develop the skills and knowledge they need to achieve their goals. Our employees collaborate with their colleagues to share ideas and solve problems. They are not afraid to ask for help and are always willing to help others.