Our Team

Meet the Team Behind Teen Lifeline

Luis Barcelo

Development Coordinator

Bree Charette

Prevention Coordinator

Jennifer Connor

Operations Coordinator

Amanda Dailey

HR & Governance Administrator

Daniel De La Cruz

Crisis Program Specialist

Leslie Fragozo

Clinical Preventionist, Mental Health (Tucson)

Mackenzie Gates

Director of Prevention Services

Sunday Hamilton

Clinical Preventionist, Mental Health (Tucson)

Elizabeth Hansen

Impact Communications Lead

Morgan Hines

Director of Crisis Programs

Shivani Jaiswal

Clinical Preventionist, Mental Health (Phoenix)

Grace Kresge

Administrative Assistant

Madison Marks

Program Evaluation and Systems Specialist

Dani Meyers

Life Skills Specialist

Michelle Moorhead

Executive Director

John Patris-Browne

Chief Advancement Officer

Marina Shulman von Bismarck

Fund Development Specialist

Development Coordinator

Luis Barcelo

He / They

“I was a Peer Counselor long before I became an employee. Teen Lifeline completely changed my life’s trajectory and made me who I am today. I see that same change happen time and time again with our volunteers now and it’s amazing to see.”

As Teen Lifeline’s Development Coordinator

ROLE | Luis works with current and potential donors, parents, community partners, and other stakeholders to share the story of Teen Lifeline and its volunteers.

CONTACT FOR | Questions about gifts, events, third-party fundraisers, or making in-kind donations.

You can reach Luis by email at luis@teenlifeline.org.

Personal Background

EXPERIENCE | At age 16, Luis became a Teen Lifeline hotline volunteer, answering calls and texts and helping at events for seven years. He joined Teen Lifeline as a fund development staff member in 2018.

EDUCATION | Brophy College Preparatory and Camelback High School in Phoenix.

EVERYDAY LIFE | Luis enjoys hiking, cycling, spending time with friends, reading, and discovering new music. He relates to border collies because he’s loyal, protective, playful, and ready for adventure.

THE BIG 3 | Three words to describe Luis are: amicable, funny, and positive.

Prevention Coordinator

Bree Charette

“I love the atmosphere of how tight knit everyone is at Teen Lifeline. I have been able to grow so much in my skills as a social worker here.”

As Teen Lifeline’s Prevention Coordinator

ROLE | Bree raises awareness of suicide, protective factors, and other mental health related issues. She also provides prevention education and outreach, conducting presentations with schools and other community agencies.

CONTACT FOR | Questions about prevention education and community outreach.

You can reach Bree by email at bree@teenlifeline.org.

Personal Background

EXPERIENCE | Interned at Teen Lifeline during the final year of her master’s degree before joining the full-time staff in 2023. Prior to Teen Lifeline, Bree worked in a school, in a domestic violence shelter, and as an advocate for teen dating violence prevention.

EDUCATION | Master’s degree in Social Work and a bachelor’s degree in Criminology and Criminal Justice with a minor in Social Work from Arizona State University.

EVERYDAY LIFE | Bree has a soft spot for music—she recently began learning how to play the piano, which is something she’s wanted to do since she was a kid.

THE BIG 3 | Three words or phrases that describe Bree are: energetic, reliable, and compassionate.

Operations Coordinator

Jennifer Connor

“The best thing about working at Teen Lifeline is the positive environment and opportunity to learn and grow every day. The peer counselors inspire me with their ability to withstand adversity and help others do the same.”

As Teen Lifeline’s Operations Coordinator

ROLE | Jennifer ensures Teen Lifeline is operating efficiently and effectively by developing, maintaining, and strengthening internal administrative and financial operations that best support efficient programming and develop best practices as the organization grows. She works directly with Teen Lifeline’s leadership to strengthen the organization’s sustainability and development in the community.

CONTACT FOR | Scheduling meetings for grant opportunities, facility management inquiries, day-to-day security and safety matters, and any administrative or logistical inquiries.

You can reach Jennifer by email at jenn@teenlifeline.org.

Personal Background

EXPERIENCE | Prior to Teen Lifeline, Jennifer worked in behavioral health and education. She interned at Teen Lifeline from August 2021 to March 2022, joining the staff immediately after as the Caring Contacts Intake Specialist. In 2024, she transitioned to her current role of Operations Coordinator.

EDUCATION | Master of Nonprofit Leadership and Management and Bachelor of Psychology from Arizona State University.

EVERYDAY LIFE | Jennifer enjoys working out and spending quality time with friends and family. She was a student athlete as a teen. If you asked her what animal she most relates to, she’d say a lioness because female lions are known to be independent, fierce, ambitious, and nurturing.

THE BIG 3 | Three words to describe Jennifer are: driven, considerate, and humble.

HR & Governance Administrator

Amanda Dailey

“Working for Teen Lifeline has taught me not to be fearful of asking tough questions of someone you think might be having thoughts of suicide.”

As Teen Lifeline’s HR & Governance Administrator

ROLE | Amanda is responsible for managing recruitment, onboarding, employee relations, and policy implementation. She provides vital support to both staff and leadership, maintaining compliance with governance standards and fostering a positive and collaborative work environment that aligns with Teen Lifeline’s mission and values.

CONTACT FOR | Career opportunities, employee records, compliance, and accounting inquiries.

You can reach Amanda by email at amanda@teenlifeline.org.

Personal Background

EXPERIENCE | Over 20 years of experience in nonprofit fundraising, event planning, and administration. Amanda joined the Teen Lifeline team in 2009. She experienced the impact of suicide personally at only 13 years old when a friend died by suicide.

EDUCATION | Bachelor’s degree in communications from the University of Illinois at Chicago.

EVERYDAY LIFE | Amanda loves to travel, camp, hike, and snuggle on the couch with her husband while watching a good movie. If she were an animal, she would be a cat because they are particular about who they want to be around but love their people unconditionally.

THE BIG 3 | Three words to describe Amanda are: genuine, loving, and silly.

Crisis Program Specialist

Daniel De La Cruz

He / Him

“I love being able to be a mentor to teens. Their resilience and ability to save lives on the hotline truly inspires me and leaves me in awe. Being able to laugh and create memories with them is the cherry on top.”

As Teen Lifeline’s Crisis Program Specialist

ROLE | Daniel directly supervises and trains volunteer peer counselors, answers calls and texts on the hotline, and connects youth to helpful resources, education, and treatment options.

CONTACT FOR | Questions about the volunteer peer counselor program, hotline operations, crisis intervention services, and referral resources.

You can reach Daniel by email at daniel@teenlifeline.org.

Personal Background

EXPERIENCE | Interned with Teen Lifeline in June 2025, working on the hotline, postvention, and community education before being offered a position as hotline supervisor in October 2025 (and later promoted to Crisis Program Specialist in May 2026). Prior to Teen Lifeline, during his undergrad he served as an artistic behavioral health technician at a SMI clinic, providing group expressive art therapy to children, adolescents, and adults.

EDUCATION | Bachelor’s degree in Social Work with a minor in Addiction Counseling from Grand Canyon University. Currently pursuing a master’s degree in Social Work.

EVERYDAY LIFE | Daniel spends most of his free time playing video games with friends, camping, hiking, and exploring the city’s restaurants.

THE BIG 3 | Three words to describe Daniel are: dapper, dependable, and driven.

Clinical Preventionist, Mental Health (Tucson)

Leslie Fragozo

“As a teen, I knew what it felt like to be alone in high school—so I always went out of my way to make others feel seen. Now, I get to be a supportive adult for teens during their most vulnerable moments.”

As Teen Lifeline’s Clinical Preventionist in Tucson

ROLE | Leslie raises awareness of suicide, protective factors, and other mental health related issues. She also provides prevention education and outreach, conducting presentations with schools and other community agencies.

CONTACT FOR | Questions about prevention education and community outreach in Southern Arizona.

You can reach Leslie by email at leslie@teenlifeline.org.

Personal Background

EXPERIENCE | Joined Teen Lifeline in January 2026, bringing six years of experience in suicide prevention and behavioral health. Prior to Teen Lifeline, Leslie spent five years as a high school social worker—providing individual and group mental health services, crisis intervention, and support for unaccompanied youth. Before that, she worked as a direct support specialist for Child and Family Support Services in Tucson, focusing on life skills development and mental health support.

EDUCATION | Master’s degree in Social Work from Arizona State University and a bachelor’s degree in Social Work from Northern Arizona University.

EVERYDAY LIFE | Leslie is an avid reader, hiker, and national park explorer—her favorite so far is Arches National Park in Moab, Utah. When she’s not on the trail, she loves to dance and rewatch favorite movies. At home, she’s a proud cat lady of four and mom to an energetic two-year-old.

THE BIG 3 | Three words that describe Leslie are: kindhearted, energetic, and bright.

Director of Prevention Services

Mackenzie Gates

“Teens bring fun, passion, and energy to everything they do. They are so smart and insightful, and they keep me in the loop with what’s hip.”

As Teen Lifeline’s Director of Prevention Services

ROLE | Mackenzie connects callers to the resources they need by overseeing the crisis hotline, training new volunteer peer counselors, and leading suicide prevention workshops for both teens and adults.

CONTACT FOR | Scheduling trainings, workshops, or community education. Also, contact Mackenzie about Mitch Warnock Act compliance, postvention services, and internship opportunities.

You can reach Mackenzie by email at mackenzie@teenlifeline.org.

Personal Background

EXPERIENCE | Passionate about crisis intervention and suicide prevention education, Mackenzie has been working with Arizona teens for 10 years! She started right here at Teen Lifeline when she was 16, taking calls on the crisis hotline. She has worked with young people in many capacities over the years, but most enjoys working with youth and adults, educating on what we can all do to impact the issue of teen suicide.

EDUCATION | Master’s degree in Social Work from Columbia University and a bachelor’s degree in Social Work from Arizona State University.

EVERYDAY LIFE | Mackenzie hikes, plays volleyball, and enjoys anything outdoors. Her favorite thing in the world is her dog Friday. In high school, she attended the Arizona School for the Performing Arts.

THE BIG 3 | Three words describing Mackenzie are: energetic, passionate, and fun.

Clinical Preventionist, Mental Health (Tucson)

Sunday Hamilton

They / Them

As Teen Lifeline’s Clinical Preventionist in Tucson

ROLE | Sunday raises awareness of suicide, protective factors, and other mental health related issues. They also provide prevention education and outreach, conducting presentations with schools and other community agencies.

CONTACT FOR | Questions about prevention education and community outreach in Southern Arizona.

You can reach Sunday by email at sunday@teenlifeline.org.

Impact Communications Lead

Elizabeth Hansen

She / They

“Everyone at Teen Lifeline is here because they want to help others. It’s a shared compassion that fosters an empathetic work environment. We’re people here, not numbers.”

As Teen Lifeline’s Impact Communications Lead

ROLE | Elizabeth leads Teen Lifeline’s marketing strategy and public-facing communications—from brand and awareness campaigns to partnerships and digital community education—amplifying the organization’s voice for the greatest impact in the communities we serve.

CONTACT FOR | Social media and digital marketing, website, partnerships, brand and visual identity, graphic design, and communications internships.

You can reach Elizabeth by email at elizabeth@teenlifeline.org.

Personal Background

EXPERIENCE | Volunteered as a peer counselor at Teen Lifeline during high school. Since 2018, Elizabeth built and now leads Teen Lifeline’s communications department—growing the organization’s digital presence and public identity through social media, graphic design, and community collaborations.

EDUCATION | Bachelor of Science in Marketing (Digital & Integrated Communications) from Arizona State University & Barrett, The Honors College. She graduated from Skyline High School in Mesa.

EVERYDAY LIFE | Elizabeth’s off-hours look a lot like her on-hours—creating. She writes stories, illustrates character-rich scenes, and plays video games and tabletop games like Malifaux and Dungeons & Dragons. She and her wife sell their artwork at local art and anime conventions and are working toward publishing their stories about queer and neurodivergent experiences, redefining heroism, and how we heal from trauma—both those who experience it and those loving them through it.

THE BIG 3 | Three words to describe Elizabeth are: inventive, purposeful, and compassionate.

Director of Crisis Programs

Morgan Hines

She / Her

“Teenagers have an incredible capacity for growth and change. We leave teens with skills they can actually use to help a friend and save someone’s life.”

As Teen Lifeline’s Director of Crisis Programs in Phoenix

ROLE | Morgan builds relationships with school districts, communities, and agency partners throughout Arizona. She supports school districts and communities by consulting on policies and procedures around crisis and mental health, participating in advocacy groups, task forces, and committees, and providing training and education.

CONTACT FOR | ID Initiative, Mitch Warnock Act compliance, postvention services, school, district, or agency policies and procedures, MOUs, community partnership, and expansion efforts.

You can reach Morgan by email at morgan@teenlifeline.org.

Personal Background

EXPERIENCE | Working with Serious Mental Illness, transition-aged youth, children and families experiencing poverty, and children and families experiencing behavioral health issues. Morgan is a trainer for SafeTALK, ASIST, Youth Mental Health First Aid, and More than Sad for Educators. She joined Teen Lifeline in 2015.

EDUCATION | Two master’s degrees from Arizona State University—one in Social Work and one in Public Administration—and a bachelor’s degree in Human Services from the University of Iowa.

EVERYDAY LIFE | Morgan grew up in a big family in Iowa (Go Hawks!) but traded it all for warmer weather. She spends her free time with her husband and two rescue dogs traveling, camping, hiking, and rooting for their favorite sports teams.

Clinical Preventionist, Mental Health (Phoenix)

Shivani Jaiswal

“My favorite part of working with teens is that I get to support individuals who are at such a unique stage in their life and be a trusted adult for them to go to. The teen volunteers at Teen Lifeline are such a joy to be around and never fail to make me laugh. At Teen Lifeline, I get to be a part of a team that truly cares about promoting the wellbeing of teenagers and cares about one another as well.”

As Teen Lifeline’s Clinical Preventionist in Phoenix

ROLE | Shivani supports outreach, education, awareness, prevention, and postvention efforts. In addition to assisting callers and peer counselors on the hotline, Shivani provides presentations on suicide prevention and youth-related topics in schools, community agencies, etc.

CONTACT FOR | Inquiries and involvement in community, school, and Teen Lifeline events spreading awareness about our services, suicide prevention, and other youth-related issues.

You can reach Shivani by email at shivani@teenlifeline.org.

Personal Background

EXPERIENCE | Volunteered as a peer counselor from 2017 to September 2023, when she joined the staff as an on-call hotline supervisor. In June 2024, she was promoted to the role of Clinical Preventionist, Mental Health.

Shivani is well-traveled. She studied abroad in both her undergraduate and graduate career—at Royal Holloway, University of London, as part of her bachelor’s degree and at Hermosillo, Sonora in ASU’s Global Intensive Learning Experience as part of her master’s degree.

EDUCATION | Two bachelor’s degrees and one master’s degree from Arizona State University—master’s & bachelor’s in Social Work; a second bachelor’s in English with a concentration in Creative Writing. She graduated from Chaparral High School in Scottsdale.

EVERYDAY LIFE | Shivani is an Arizona native, and both her siblings volunteered at Teen Lifeline alongside her as teen peer counselors in high school. Outside of the office, Shivani enjoys spending time with friends and family, writing, reading, watching movies, crocheting, finding new gluten-free restaurants in Arizona, and going to the gym. She most relates to rabbits because carrots are her favorite vegetable and she is a very social person.

THE BIG 3 | Three words to describe Shivani are: loving, social, and curious.

Administrative Assistant

Grace Kresge

“It’s so inspiring to see teenagers coming in during their free time to volunteer. I love that Teen Lifeline has created such a comfortable and safe environment for both staff and the teen volunteers.”

As Teen Lifeline’s Administrative Assistant

ROLE | Grace supports operations to ensure everything is running smoothly and provides a welcoming environment as the organization’s first point of contact.

CONTACT FOR | Questions about Teen Lifeline, supply requests, and direction for who to get in contact with for certain questions or requests.

You can reach Grace by email at grace@teenlifeline.org.

Personal Background

EXPERIENCE | Grace joined the Teen Lifeline team as Administrative Assistant in March 2025. Her work experience prior to Teen Lifeline includes communications and customer service.

EDUCATION | Bachelor’s degree in Political Science from Tulane University.

EVERYDAY LIFE | Outside of work, Grace likes to draw, paint, crochet, swim, and go thrifting. Of any animal, she most relates to Dachshunds because they are sweet, loyal, and silly.

THE BIG 3 | Three words describing Grace are: creative, supportive, and fun-loving.

Program Evaluation and Systems Specialist

Madison Marks

“I have been in the same hopeless place that most of our callers have been at. I started volunteering at Teen Lifeline when I was 17—I never heard of Teen Lifeline before and being able to see the progress Teen Lifeline has made is amazing. Now, I get to help teach teens skills that are important to helping other teens and themselves.”

As Teen Lifeline’s Program Evaluation and Systems Specialist

ROLE | Madison demonstrates the impact Teen Lifeline makes through data analysis and helps support staff with their tasks.

CONTACT FOR | Data reporting and community outreach material requests.

You can reach Madison by email at madison@teenlifeline.org.

Personal Background

EXPERIENCE | Volunteered as a peer counselor from 2017 to February 2022, when she joined the staff as the crisis service associate. In 2025, she became Teen Lifeline’s Impact and Programs Specialist. With five years’ experience as a peer counselor, she knows firsthand the issues teens face and what it’s like to be a teen volunteer.

EDUCATION | Bachelor’s degree in Psychology from Arizona State University. She graduated from Red Mountain High School in Mesa.

EVERYDAY LIFE | Madison enjoys playing video games, listening to podcasts and music, and going to concerts and conventions. With two cats of her own at home (Sushi and Mochi), she most relates to cats because she loves their independent personality.

THE BIG 3 | Three words to describe Madison are: nerdy, passionate, and understanding.

Life Skills Specialist

Dani Meyers

She / Her

“I struggled myself going through times of big transitions and change, but the Teen Lifeline community really helped me through that and shaped me into who I am today. I hope to be able to give the same sense of support in other peer counselor’s lives. Plus, the peers bring a fun perspective and personality to the hotline to keep things always changing and exciting!”

As Teen Lifeline’s Life Skills Specialist

ROLE | Dani implements life skills development training and supports our teen volunteers.

CONTACT FOR | Information/questions about Teen Lifeline’s teen volunteer program.

You can reach Dani by email at dani@teenlifeline.org.

Personal Background

EXPERIENCE | Volunteered as a peer counselor from 2021 to March 2024, when she joined the staff as the administrative assistant. In March 2025, Dani transitioned to the role of Volunteer Experience & Training Associate. With several years’ experience as a peer counselor and a former volunteer liaison to our board of directors, she knows what it’s like to be a teen volunteer at Teen Lifeline and how to connect with others.

EDUCATION | Bachelor’s degree in Social Work and Organizational Leadership with a minor in Psychology from Arizona State University. She graduated from Fountain Hills High School.

EVERYDAY LIFE | Dani enjoys reading, swimming, hanging out with friends and family, being a tour guide at ASU, and learning new things. She relates to golden retrievers because they are constantly moving and wanting to be around people while trying their best to make others feel happy and loved!

THE BIG 3 | Three words to describe Dani are: optimistic, compassionate, and enthusiastic.

Executive Director

Michelle Moorhead

She / Her

“Our teen peer counselors eventually go on to serve on nonprofit boards, work in health care and make a difference in their communities. Watching these teens grow throughout their time at Teen Lifeline is my greatest joy.”

As Teen Lifeline’s Executive Director

ROLE | Michelle oversees all day-to-day operations, improving performance, developing organizational culture, reporting on revenue, and directing organizational strategy. She works with the Board of Directors, donors, stakeholders, staff, and volunteers to prevent teen suicide by enhancing resiliency in youth and fostering supportive communities.

CONTACT FOR | Compliance, finance, organizational strategy, board governance, and agency management.

You can reach Michelle by email at michelle@teenlifeline.org.

Personal Background

EXPERIENCE | Involved in the research and creation of Teen Lifeline in 1986. Hired as the training and prevention specialist in 1988 and has been the Executive Director since 2000. Nearly all of Michelle’s more than 36-year career has focused on leading the movement to prevent teen suicide.

EDUCATION | Master’s degree in Professional Psychology with an emphasis in Adolescent Psychology from the University of Northern Colorado and a bachelor’s degree in Psychology from Arizona State University.

EVERYDAY LIFE | Michelle and her husband Jeff love to travel, especially to see one of their favorite country bands. They have two grown sons. Michelle graduated from Tolleson Union High School and was involved in student government including Senior Class President and Flag line.

THE BIG 3 | Three words that describe Michelle are: maternal, compassionate, and dedicated.

Chief Advancement Officer

John Patris-Browne

As Teen Lifeline’s Chief Advancement Officer

ROLE | John provides strategic leadership for all fundraising and development activities, working closely with the Executive Director, Board of Directors, and Fund Development Team to create and implement long-term fundraising strategies. He cultivates relationships with individual, foundation, and corporate donors to build Teen Lifeline’s visibility, impact, and financial resources while ensuring sustainable support for the organization’s mission.

CONTACT FOR | Fundraising strategy, donor relations, corporate partnerships, and development operations.

You can reach John by email at john@teenlifeline.org.

Fund Development Specialist

Marina Shulman von Bismarck

“I love connecting with people, learning what inspires them, and helping them see how their support can transform lives.”

As Teen Lifeline’s Fund Development Specialist

ROLE | Marina helps secure the funding and resources that keep Teen Lifeline’s life-saving programs running. She works on donor engagement, event planning, community outreach, and storytelling—connecting supporters with the real impact of their contributions.

CONTACT FOR | Questions about fundraising initiatives, events, sponsorships, donor opportunities, and ways to support Teen Lifeline’s mission.

You can reach Marina by email at marina@teenlifeline.org.

Personal Background

EXPERIENCE | Marina has worked with nonprofits including Aunt Rita’s Foundation, Junior League of Phoenix, Ryan House, The Anti-Defamation League, St. Vincent de Paul, Hope & A Future Foster Care, St. Mary’s Food Bank, and Maricopa Community Colleges Foundation. Much of her work has focused on raising awareness around critical issues like human trafficking, youth empowerment, and access to essential services. She joined Teen Lifeline in July 2025.

EDUCATION | Bachelor’s degree in Film and Public Relations from Chapman University.

EVERYDAY LIFE | Marina loves dancing, cheer, pickleball, stand-up comedy, traveling, fashion, music, and film. She enjoys quality time with her husband, two kids, and extended family. She relates to Dalmatians because she’s full of energy, loyal, social, and flamboyant—and has two of them at home!

THE BIG 3 | Three words to describe Marina are: creative, engaging, and passionate.

Meet the Team Behind Teen Lifeline

Luis Barcelo

Bree Charette

Jennifer Connor

Amanda Dailey

Daniel De La Cruz

Leslie Fragozo

Mackenzie Gates

Sunday Hamilton

Elizabeth Hansen

Morgan Hines

Shivani Jaiswal

Grace Kresge

Madison Marks

Dani Meyers

Michelle Moorhead

John Patris-Browne

Marina Shulman von Bismarck

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