Become a Peer Counselor

Volunteer Requirements

Peer Counselors staff our crisis hotline from 3:00 PM to 9:00 PM every day of the year. Volunteers receive a minimum of 72 hours of training before they begin taking calls. This training begins with Phase I of our Life Skills Development Program, a two-day weekend workshop. Volunteers must:

  • Be at least 15 years old

  • Live in Maricopa County

  • Have reliable transportation to and from training in Central Phoenix

  • Be able to make a 4-month commitment to volunteer a minimum of 15 (2-3 shifts) hours per month

Photo of a group of Teen Lifeline peer counselors talking to each other in the lounge.

Learn Valuable Skills

Teen volunteers go through our Life Skills Development Training. This intensive, 72-hour program happens in three phases and gives volunteers the skills they need to take calls and texts on the hotline. Volunteers learn skills such as identifying feelings, active listening, problem-solving, and decision-making.

To apply to be a teen volunteer, fill out this form. Once your application is submitted, you will receive an email from Teen Lifeline when the next training session is scheduled. Email Mark Williamson at with any questions about teen volunteer opportunities.

Life as a Peer Counselor

Our hotline is not only a safe place for our callers, but for our volunteers too. When they’re not taking calls, Peer Counselors spend time hanging out and playing games with other volunteers and supervisors. They also train and mentor new volunteers, give tours, and engage in outreach activities.