Privacy Policy

At Teen Lifeline, we consider the privacy of our visitors to be extremely important. This privacy policy page describes in detail the types of personal information that is collected and recorded by Teen Lifeline and how we use it. We do not collect information for commercial marketing.

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at info@teenlifeline.org.

We use cookies to gather data for technical purposes, such as enabling better navigation through our website and generating aggregated statistics about how the website is used.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites. What Are Cookies?

If you send us an email or fill out any of our contact forms, be assured that the information will not be shared with anyone not on the staff at Teen Lifeline. Your email address will not be provided to any third party or used for any electronic mailing lists unless otherwise specified. We do not collect information for commercial marketing.

Teen Lifeline encourages copying or any other utilization of the text for education and awareness. Some of the graphic materials on this site are in the public domain and other graphics may be used with permission, but that permission does not necessarily extend to all. If you have any permission questions contact media@teenlifeline.org.

By opting in to receive text messages from Teen Lifeline at (520) 327-8336, you agree to receive SMS text messages related to crisis support, resource referrals, and other support communications. Message content may vary based on your interaction with our services.

Message frequency varies based on your interaction with the program. You may receive recurring messages as needed to better help support you.

Message and data rates may apply. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

 

Opt-In Consent

By providing your mobile phone number and opting in, you consent to receive SMS messages from Teen Lifeline at the number provided. Consent to receive SMS messages is not a condition of purchasing any goods or services.

 

Opt-Out Instructions

To stop receiving SMS messages at any time, reply STOP to any message you receive from us.

For assistance, reply HELP to any message you receive from us or contact us using the support information listed below.

After you send STOP, you may receive one final confirmation message confirming your opt-out request. After that, you will no longer receive SMS messages from the program unless you re-enroll.

 

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy above on this webpage. The Privacy Policy explains how we collect, use, and protect your information.

 

Carrier Liability Disclaimer

Carriers are not liable for any delayed or undelivered messages.

 

Changes to Terms & Conditions

We may update these Terms & Conditions from time to time. Any changes will be posted on our website and become effective upon posting.

 

Contact Information

If you have questions about these Terms & Conditions, please contact:

Teen Lifeline respects the privacy of hotline users and is committed to protecting the information users provide when communicating with us through our SMS messaging services.

 

Information We Collect

When you opt in to receive text messages from Teen Lifeline, we may collect:

  • Mobile phone number
  • Date and time of messages
  • Message content
  • Communication preferences

We may also collect technical information necessary to operate and improve our messaging services.

 

How We Use Your Information

We use information collected through our SMS messaging program to:

  • Provide crisis support and related services
  • Send follow-up communications
  • Quality assurance and training purposes
  • Improve our programs and services
  • Comply with legal and regulatory requirements

 

Information Sharing

Teen Lifeline does not sell, rent, or share personal information collected through our SMS messaging program for marketing purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

No user information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be disclosed when required by law, court order, or when necessary to protect the immediate safety of an individual or the public.

 

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect information collected through our SMS messaging services from unauthorized access, disclosure, or misuse.

 

Data Retention

Teen Lifeline retains SMS communications and related records for a minimum of seven years, in compliance with Arizona state laws and ethical requirements.

 

Contact Information

If you have questions about this Privacy Policy, please contact:

About Us
Get Help
Get Involved